Shipping Policy

Effective date: April 11, 2026

This Shipping Policy explains how NOMAMARE d.o.o. handles order processing, shipping, delivery, and related matters for purchases made through www.nomamare.com.

This Website is operated by:

NOMAMARE d.o.o.
Bračka 3
21400 Supetar
Croatia
Email: info@nomamare.com

Order processing

We aim to process and dispatch orders as soon as possible after your order is placed. If an estimated processing timeframe is provided on the Website or in your order confirmation, we aim to dispatch your order within that timeframe.

Orders are generally processed on business days only. Orders placed on weekends or public holidays may be processed on the next business day.

Please note that processing times may be longer during periods of high demand, promotional campaigns, holidays, or due to circumstances outside our reasonable control.

Shipping destinations

We currently offer shipping to selected European destinations shown on the Website or during checkout.

If your country or region is not available at checkout, this means that shipping to that destination is not currently available. If you have a specific request, you may contact us at info@nomamare.com.

Shipping costs

We currently offer free standard shipping across eligible European destinations as part of our launch period, valid from April 11, 2026 to May 11, 2026, where shown at checkout.

If a destination is not eligible for this launch offer, or if any optional paid shipping service is offered, the applicable charge will be shown at checkout before you complete your order.

Please note that orders shipped outside the EU may be subject to customs duties, import taxes, VAT, handling fees, or other local charges, which are not included in the order total and are the responsibility of the customer, unless expressly stated otherwise on the Website.

If express delivery, upgraded shipping, gift wrapping, or other optional paid services are offered, these will only apply if you actively select them during checkout.

Delivery times

Estimated delivery times vary depending on the destination, shipping carrier, customs procedures, seasonal demand, and other circumstances outside our reasonable control.

For currently available destinations, estimated delivery times may be provided in order-related communications or upon request.

Deliveries to destinations outside the EU may take longer due to customs procedures or local import processing.

Any delivery times shown on the Website or in order-related communications are estimates only unless expressly stated otherwise.

Nothing in this Shipping Policy affects any mandatory consumer rights you may have under applicable law, including any rights relating to delayed delivery.

Delays

We are not responsible for delays caused by events outside our reasonable control, including but not limited to:

- courier or postal service delays;
- customs inspections or import procedures;
- severe weather conditions;
- public holidays;
- incorrect or incomplete shipping information provided by the customer;
- force majeure events.

If we become aware of a significant delay, we will make reasonable efforts to inform you.

Customs duties, taxes, and import charges

For orders shipped outside the EU, customs duties, import taxes, VAT, handling fees, or other local charges may apply depending on the destination country.

Unless expressly stated otherwise on the Website, these charges are the responsibility of the customer.

We recommend checking with your local customs office or tax authority before placing an order if you are unsure whether such charges may apply.

Delivery address

You are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

We are not responsible for failed delivery, delay, loss, or additional costs resulting from an incorrect, incomplete, or undeliverable address provided by you.

If an order is returned to us because of an incorrect or incomplete address, failed delivery attempts, or refusal to accept delivery, we may contact you to arrange re-shipment. Additional shipping costs may apply.

Risk and delivery

Risk of loss of or damage to the goods passes to you when you, or a third party indicated by you other than the carrier, acquires physical possession of the goods, unless applicable law provides otherwise.

If you believe your package has been lost, damaged, or delivered incorrectly, please contact us as soon as possible at info@nomamare.com.

Damaged or missing items

If your order arrives damaged, incomplete, or incorrect, please contact us promptly at info@nomamare.com.

Please include:

- your order number;
- a description of the issue;
- photographs of the package and the item, where possible.

We will review the issue and let you know the next steps in accordance with applicable law and our Returns & Refunds Policy.

Returns and refunds

For information about returns, refunds, withdrawal rights, and faulty or incorrect items, please see our Returns & Refunds Policy.

Contact us

If you have any questions about shipping or delivery, please contact us at:

NOMAMARE d.o.o.
Bračka 3
21400 Supetar
Croatia

Email: info@nomamare.com